OUR SERVICES

What can we do for you?

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Inbound and Outbound Call Coverage

We offer dynamic, custom solutions for outsourcing your business processes. Our advanced telephony applications and global voice services make outsourcing simple and affordable. Let us handle your inbound and outbound call needs through our 24/7 multi-lingual customer service and technical support centres.

Technician and Ticket Dispatching

Technician and ticket dispatching from KGI BPO provides a critical communication link between your Customers, field agents, and operations team. Our specially-trained dispatchers are available 24/7 to offer customer service, handle calls and provide technician scheduling.

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Business Intelligence Systems and Solutions

Through our custom ticketing system and Quality Information System (QIS), we are able to monitor all aspects of team performance. This approach makes it easier to execute operational and resource analysis, and identify the best solutions for our clients, turning metrics into action.

Technical Support

We are experienced in a wide range of technical support including, internet service issues, product activation, warranty and post warranty support.

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Sales & Marketing

We have Agents ready to help boost your customer acquisitions through new customer sales, order taking and fulfilment, lead generation and up-sell/cross sale renewals.

Customer Service

Our Agents are experienced Customer Service Representatives that excel at a myriad of customer service functions including maintenance of account information, processing of claims or investigations, processing of payments and or service changes.

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An infinity of passion
is stored in our work for you

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