What can we do for you?
Inbound and Outbound Call Coverage
We offer dynamic, custom solutions for outsourcing your business processes. Our advanced telephony applications and global voice services make outsourcing simple and affordable. Let us handle your inbound and outbound call needs through our 24/7 multi-lingual customer service and technical support centres.
Technician and Ticket Dispatching
Technician and ticket dispatching from KGI BPO provides a critical communication link between your Customers, field agents, and operations team. Our specially-trained dispatchers are available 24/7 to offer customer service, handle calls and provide technician scheduling.
Business Intelligence Systems and Solutions
Through our custom ticketing system and Quality Information System (QIS), we are able to monitor all aspects of team performance. This approach makes it easier to execute operational and resource analysis, and identify the best solutions for our clients, turning metrics into action.